Company Profile

Company Profile

Hatchgate Software was founded in 2009 by Paul Grosse, a professional software developer specialising in customized business applications, and providing skilled IT Consultancy for over 25 years within the computing industry.

Highly experienced in producing quality custom software systems, and supporting the servers, pc's, network infrastructure and software for literally dozens of small businesses, Hatchgate Software is the ideal choice for all of your custom software, remote support and consultancy needs.

Customer Testimonials...

A & E Appliances (www.aandeappliances.co.uk) - Mr G Sowry, Managing Director
"We have been using Mercury Systems software for over two years and have just purchased the new Mercury Mobile Engineer App. I can already see that it will make our business even more efficient, organised and productive. I don’t know how we had ever run our business before Mercury Systems. Paul is passionate about his products and always goes that extra mile to make the software tailored for our business."

A Brassett (www.washing-machine-repairs-london.co.uk) - Mr P Brassett, Proprietor
"As a major domestic repair agent covering London and the South of England, we needed to update and modernize our service management software.  Hatchgate Software has worked with us closely to provide a system that matches our needs exactly, including an intelligent website booking and enquiry system.  All requests have been actioned, with Hatchgate Software providing continual support and feedback throughout the whole process."

Appliance Services (www.appliancerepairsinkent.co.uk) - Mr S Mabb, Proprietor
"I was looking for a system to improve my company's overall efficiency, and the system from Hatchgate Software has certainly delivered. The software is adaptable, versatile and extremely user friendly, and the level of customer service is amongst the best I have encountered."

Aspen Service (www.aspenservice.co.uk) - Mrs P Skittrall, Service Manager
"I am extremely impressed with the Mercury Systems product from Hatchgate Software. The installation procedure was very professional and operated flawlessly. The product is powerful yet simple and easy to use. I wouldn’t hesitate to recommend Hatchgate Software to anyone."

Blackwell & Denton Ltd. (www.blackwellanddenton.com) - Mr C Watson & Mrs D Watson, Directors
"Mercury Systems has proved to be far superior to anything else on the open market today. Not only has Paul offered our company a very personal hands-on approach at making this program work for us in the retail industry (UK based), he has personally adapted the program to fit our needs. Most programs from other large companies do not offer the flexibility that Hatchgate Software's Mercury System has offered us. We have found it to be an invaluable piece of software that has brought the way we run our business back into the 21st Century - we are currently running the combined service and stock control system and it is fantastic as we now have the ability to check the history on every sale / service / transaction should we need to. We miss nothing. As we are currently in a declining economy, we made a carefully calculated decision to buy Paul's program and all we can say is we wish we had bought it sooner. It is the best money we have spent since buying the company."

Chillaire Ltd. (www.chillaire.co.uk) - Mr J Thandi, Managing Director
"I would definitely recommend your products and services to anyone who requires them."

Hopol (www.hopol-heating.co.uk) - Mr A Chambers, Managing Director
"As a customer of the original service and stock management programmes developed by Paul many years ago, I recently upgraded my company to the new Mercury Systems product. The programme works exactly as expected and is packed with many new and useful features. Mercury Systems is now essential in improving the efficiency of our business without increasing the need for more staff. Paul's after sales service is far superior to any other software company I have dealt with previously - he takes personal interest and is offering additional tweaks to the system regularly. Therefore I can highly recommend the Mercury Systems product and the support offered by Hatchgate Software."

Index Security Group Ltd. (www.indexsecurity.co.uk) - Mr N Sheppard, Engineering Director
"Using Mercury Stock Manager and 3 other custom systems Paul/Hatchgate Software has developed for us, our engineering operation is delivering a far better business service to the organisation, and the business has noticed."

Partpoint Hove Ltd. (www.partpoint.co.uk) - Mr M Korby, Managing Director
"We have been working with Paul since Dec 2010 on implementing Mercury Stock Control & Service Management software in our company. Paul migrated all our information from our current system with minimal fuss and absolutely no errors. During this time we have asked for dozens of modifications to suit our particular needs and have always been met with a 'can do' attitude at reasonable cost. We look forward to working with Paul long into the future."

"The Mercury Mobile Engineer App has given us a remarkable improvement in field equipment servicing, thereby increasing the rate of resolution, eradication of mistakes and improved customer satisfaction."

PPJ Domestics (www.ppjdomestics.com) - Mr Peter Critchett, Proprietor
"K-BASE has provided instant access to all our technical information, and searching for information has never been easier."

Stephen J Burns Ltd. (Profile) - Mr Stephen Burns, Managing Director
"Your system and invaluable and much needed help has managed to turn our small business around throughout 2014."