Products

Mercury Systems Comprises The Following Products:-

** A time-limited demo version of Mercury Systems is now available **
** click here for more details **

 

Mercury Service Manager

This powerful yet easy to use product has been designed specifically for small- and medium-sized companies looking for precise job-tracking, engineer allocation, and management control. Comprising advanced features such as client route mapping, service contracts management, invoicing and management reporting - this system has everything your service department needs.  Read More …



Mercury Stock Manager

A completely self-contained stock control system, Mercury Stock Manager is the ideal choice for small- to medium-sized companies looking for accurate inventory management all within one easy-to-use system. Comprising advanced features such as barcode printing and scanning, stock labelling, POS hardware integration, and export to Sage Accounts.  Read More …



Mercury K-BASE

Completely free for use by Mercury Service Manager customers, K-BASE is a powerful Knowledge-Base system designed to allow you to categorize, store and share important information such as service bulletins, installation guides, parts and wiring diagrams, between call-logging staff and engineers. All information is searchable and easily cross-referenced, and can save you a huge amount of time and money.  Read More …



Mercury 'ServiceWeb' Website Portal

Give your customers secure access to a website portal, allowing them to view both active and completed jobs, including parts used, engineer recommendations, and charging summaries.  Your customers can also directly create and submit a request for an engineer service call, with the option to pre-pay any call-out charge from within the website.  Your engineers can view and amend jobs from any pc or device capable of using the internet.  Changes made to the website information by engineers are synchronized to your office database using Mercury WebSync (see panel below).   Read More …  



Mercury WebSync (see note 1)

If your engineers are equipped with laptops, you can give them the ability to view and amend service jobs, stock records and availability, and K-BASE articles whilst out of the office using an off-line copy of the main database.  Their mobile database can then be synchronized using this utility.  Mercury WebSync also controls the flow of information between your main office database and Mercury 'ServiceWeb' Website Portal (see panel above).

For Product FAQ's - please click here

Note 1: If you purchase the Mercury Service Manager product, you are offered the use of Mercury ServiceWeb website and Mercury WebSync products free-of-charge. As free products however, Hatchgate Software reserves the right to substantially modify or discontinue these at any time.