Mercury Mobile
Engineer
Easy-To-Use Smartphone and Tablet App for Service Engineers
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Mercury Mobile
Engineer
is an App for Android, Apple, and Windows smartphone and tablet devices, allowing your engineers to receive, view, and complete service jobs allocated to
them via Mercury Service Manager.
The App has its own database, meaning your
engineers do not need a real-time internet link. They can send and receive
whenever they have a wi-fi or phone 3G/4G connection, and then work offline for the
remainder of the time.
Supported functions include recording work
carried out, electrical safety test results, parts used and required, customer charging amounts, payments
received, customer signatures, and job photos. If your engineer's phone or tablet device
contains a built-in GPS, the location of the device can be optionally recorded
every 60 seconds and then plotted within a mapping screen within Mercury Service
Manager.
Mercury Mobile Engineer is a brand new product to Hatchgate Software's product range and many more features will be added in due course. |
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Screenshots: Click on any of the thumbnails below to expand the image

Screens automatically adapt in size and orientation according to the device you
are using...

Mercury Mobile Engineer summary of features:-
- Offline database held on the device means your engineers do not need to be
permanently connected to the internet
- Synchronize (send and receive) data to and from your server (or pc) using wi-fi
or 3G/4G phone networks
- Easy-to-use intuitive UI (user interface) for fast data entry and navigation
- Screens switch automatically between portrait and landscape orientation, and
resize automatically for each device
- Diary view showing jobs allocated to your engineer for any day
- Engineers can record work carried out, electrical safety test results, parts
used and required, customer charging amounts, payments received, customer
signatures and job photographs
- Integrates to your devices' built-in mapping app so engineers can locate
customer premises easily
- Capture customer and engineer signatures for transmission back to your server
(or pc)
- Capture up to 4 photos per job (useful for warranty and insurance claims)
- GPS tracking - obtain an accurate historical log of your engineer's
phone/device location, which can be plotted within a new mapping screen built in
to Mercury
Service Manager
- Initiate a phone call or send SMS messages directly from the client details
screen
- Fully integrates with Mercury Service Manager service management software
Device Availability
Mercury Mobile
Engineer is available for
most Android, Apple IOS (iPhone and iPad),
and Windows
smartphone and tablet devices.
For more information on Mercury Mobile
Engineer or any of our products or services, of our products or services,
please click here.

