Mercury Mobile Engineer is an App for Android, Apple, and Windows smartphone and tablet devices, allowing your engineers to receive, view, and complete service jobs allocated to them via Mercury Service Manager. The App has its own database, meaning your engineers do not need a real-time internet link. They can send and receive whenever they have a wi-fi or phone 3G/4G connection, and then work offline for the remainder of the time. Supported functions include recording work carried out, electrical safety test results, parts used and required, customer charging amounts, payments received, customer signatures, and job photos. If your engineer's phone or tablet device contains a built-in GPS, the location of the device can be optionally recorded every 60 seconds and then plotted within a mapping screen within Mercury Service Manager. Mercury Mobile Engineer is a brand new product to Hatchgate Software's product range and many more features will be added in due course.

Screenshots:  Click on any of the thumbnails below to expand the image

Screens automatically adapt in size and orientation according to the device you are using...
      

Mercury Mobile Engineer summary of features:-

• Offline database held on the device means your engineers do not need to be permanently connected to the internet
• Synchronize (send and receive) data to and from your server (or pc) using wi-fi or 3G/4G phone networks
• Easy-to-use intuitive UI (user interface) for fast data entry and navigation
• Screens switch automatically between portrait and landscape orientation, and resize automatically for each device
• Diary view showing jobs allocated to your engineer for any day
• Engineers can record work carried out, electrical safety test results, parts used and required, customer charging amounts, payments received, customer signatures and job photographs
• Integrates to your devices' built-in mapping app so engineers can locate customer premises easily
• Capture customer and engineer signatures for transmission back to your server (or pc)
• Capture up to 4 photos per job (useful for warranty and insurance claims)
• GPS tracking - obtain an accurate historical log of your engineer's phone/device location, which can be plotted within a new mapping screen built in to Mercury Service Manager
• Initiate a phone call or send SMS messages directly from the client details screen
• Fully integrates with Mercury Service Manager service management software

 

Device Availability

Mercury Mobile Engineer is available for most Android, Apple IOS (iPhone and iPad), and Windows smartphone and tablet devices.

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